Frequently Asked Questions

When will my order ship?

Orders will ship within two business days. For more information about transit times, please visit our Shipping & Returns page.

When will my order arrive?

Orders will ship within two business days. Time in transit varies by location. Please refer to our Shipping & Returns page for detailed information about your specific shipping location. Additionally, tracking information will be emailed upon shipment.

Can I place my order via telephone?

Yes, please call our customer service department at 1-888-959-3789.

What payment methods you accept?

Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Meta Pay, Google Pay and Shop Pay.

How do I modify or cancel an order I just placed?

Please contact us at 1-888-959-3789, and we will make every effort to adjust your order.

Do you ship internationally?

Not at this time. Currently, we are only able to ship to the 48 contiguous US States.

What is your return policy?

Unopened cases of product can be returned within 30 days. Please see our Shipping & Returns page for more details.

May I contact you with additional questions?

To reach us please email Customer Service at customer.service@napkins.com.

Phone: 1-888-959-3789 M-F 9am to 5:30pm EST

Fax: 815-846-8799

Mail:

Napkins.com

1151 E. Laraway Rd.

Suite 100

Joliet, IL 60433