Privacy Policy
Last Updated: February 26, 2025
This Privacy Policy (“Policy”) describes the information collected by or on behalf of Hoffmaster Group, Inc. d/b/a Napkins.com (“Napkins.com,” “we,” “us,” or “our”) through our website (“Site”) and the services available through our Site (“Services”), as well as how that information is used and disclosed. If you have questions or concerns about this Policy, please contact us as set forth below.
We may modify this Policy at any time. Material changes will be conspicuously posted on the Site or otherwise communicated to you. All changes will be effective immediately upon posting to the Site.
We may collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly with you (“Personal Information”) when you use our Services. The Personal Information we collect falls into three categories: (a) information you provide to us; (b) information we collect through automated methods; and (c) information we collect from other sources, each further detailed below. We will collect, use, and disclose such Personal Information pursuant to this Policy and applicable law.
Information You Provide to Us
We collect Personal Information that you provide directly to us. This may occur in the following ways:
Accounts: You may choose to create an account on the Site. You will be required to submit certain Personal Information in order to create an account, such as your name and email address. You are not required to create an account in order to place an order.
Online Orders: If you place an order online, you will be required to submit your contact, shipping, and billing information. You may choose to complete your transaction via Shop Pay.
Order & Payment Data: When you make a purchase, we use a PCI-compliant payment processor, Shopify Payments, to help us facilitate payment. Napkins.com does not receive your full credit or debit card number or other financial information when you make a payment, and such information is provided directly to our payment processor. However, Napkins.com does receive information about your transaction, such as the products purchased, and your contact information (e.g., name, shipping address, and billing address). You can review Shopify’s privacy policy here.
Contact via Online Form and Newsletter: If you sign up for our newsletter or contact us via the online form on our Site, we will collect and use your name and contact information and any additional Personal Information you provide in your message, if applicable.
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Feedback: When you provide comments or feedback about our Site, the content on the Site, or our products, including product reviews (“Feedback”), we will collect Personal Information that you submit along with your Feedback. However, we will not treat that Feedback as confidential, and we may use that Feedback for any purpose in our sole discretion so long as it does not personally identify you. Feedback may be used without attribution or compensation to you.
Data Automatically Collected
We may use automated technologies to collect Personal Information from your computer system or mobile device when you use our Services. This may include the following:
Account Activity. We may collect Personal Information (i) when you use your account, and (ii) from the Services when you are logged into your account. We may combine this Personal Information with other Personal Information about you from other sources.
Cookies & Other Tracking Technologies. We may use cookies, web beacons, pixel tags and other tracking technologies (collectively “Tracking Technologies”) on our Site. Most browsers automatically accept Tracking Technologies. You may be able to disable Tracking Technologies by changing your browser settings, depending on your browser, but disabling Tracking Technologies may impact your use and enjoyment of the Site. Not all features or functions of the Site may work properly if you disable Tracking Technologies. You cannot disable all Tracking Technologies, such as those that are essential to the functioning of the Site.
The Tracking Technologies on our Site may collect information such as:
- IP addresses assigned to the computers and other devices you use;
- your internet service provider;
- device ID number;
- approximate geographic location;
- browser type;
- Site pages visited;
- websites you access before and after visiting the Site, and
- data related to how and when you use the Site.
California's “Do-Not-Track” Requirement. we currently do not honor “do not track” requests.
Data from Other Sources.
We obtain Personal Information about individuals from other sources, such as Shop Pay if you elect to pay via Shop Pay and Social Media (as defined below), and we may combine that Personal Information with other data we may already have. If you use Shop Pay, we receive from Shop Pay your name, billing address, shipping address, and the last four digits of your payment card.
We are active on social media, including Facebook, LinkedIn, Instagram, X, and Pinterest (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Site and our Social Media pages any comments or content that you post on our Social Media pages. Your use of Social Media is governed by the privacy policies and terms of the providers that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.
2. How We Use Your Information
We use Personal Information that we collect for the following purposes:
As Stated or Agreed to at the Point of Collection. We may use Personal Information for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, we use Personal Information to process your order, respond to your questions, comments, or complaints. We may also use as otherwise requested or consented to by you.
Administration. We use Personal Information for administrative purposes, such as managing accounts, facilitating transactions, to inform our business strategies, and to understand the Site’s demographics and user preferences.
Site Management. We use Personal Information for Site management, such as troubleshooting problems, improving the content and functionality of the Site, statistical and other analyses of the Site, and to customize the Site to you and our users.
Business Analytics. We use Personal Information for business analytics purposes, including consumer and operations research, to assess the effectiveness of our Site, online services, marketing, and advertising, and to analyze market trends and customer demand.
Advertising and Other Communications. We may use Personal Information to send you advertisements, promotions, to notify you of new products, to notify you of new features of our Site, to notify you of changes to our website terms or this Policy, and for other similar communications. We may use third-parties or service providers to deliver communications to you. You may opt-out of marketing emails by using the unsubscribe link in the email. Opting out of marketing communications does not opt you out of non-marketing communications.
To Protect Our Rights. We may use Personal Information to protect our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to us, our Site, or to other users of the Site. We may also use Personal Information to seek business, financial or legal advice, and to respond to other legal requests.
Create Aggregated and De-Identified Data. We may process Personal Information to create deidentified and aggregated data. Any such deidentified and aggregated data is no longer subject to this Privacy Policy. Napkins.com is the sole and exclusive owner of such de-identified and anonymized information.
How We Use Data Collected by Tracking Technologies.
We use Tracking Technologies to: (i) make our Site function properly; (ii) provide personalized experiences; (iii) tailor our interactions with you; (iv) help with our marketing efforts; (v) provide us with valuable data and statistics about the usage and effectiveness of our Site and to help us improve our Site; and (vi) help us improve our Services.
- Google Analytics. We use Google Analytics to collect and process information about your use of the Site. Google sets Tracking Technologies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Site. To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google’s “Google Analytics Cookie Usage on Websites” page.
3. Retention of Personal Information
We will keep Personal Information for the period necessary to fulfill the purposes described in this Policy, unless a longer retention period is permitted or required by law.
4. Disclosure of Personal Information
We may disclose Personal Information to the following categories of parties, in compliance with applicable laws:
Employees and Affiliates. We may disclose Personal Information to our employees and affiliates who have a need to know the information for our business purposes.
Third Parties and/or Service Providers. We may disclose Personal Information to third parties and/or service providers that provide services for us. For example, we may disclose Personal Information to vendors to help us host and manage the Site, provide advertising and marketing, improve the content and functionality of the Site, perform data analysis and statistical analysis, troubleshoot problems with the Site, and support or provide the security of the Site.
Government Officials / Law Enforcement. We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, Napkins.com or any other party, (iv) or as otherwise appropriate.
Professional Advisors. We may disclose Personal Information to our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to Napkins.com.
Change in Ownership. In the event Napkins.com is the subject of a change of control or in the event the Site changes ownership, in whole or in part, or in the event of a bankruptcy, receivership or a similar transaction, we may disclose Personal Information to the subsequent owner(s).
Other. We may disclose Personal Information to third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).
5. Children's Information
The Site is not directed at children under 18 years of age. We do not knowingly collect, sell, use, or share Personal Information from children under 18. If we obtain actual knowledge that any Personal Information has been provided by a child under the age of 18, we will promptly delete that information. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.
6. Data Security
We use commercially reasonable technical and organizational measures to help secure Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed. You understand that no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect Personal Information, we do not guarantee the security of Personal Information and you provide Personal Information at your own risk.
7. Access from Outside the United States
If you access the Site from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States, which may have different data protection laws than other countries.
8. Third-Party Websites
The Site may link to, or be linked from, websites not controlled by us. We are not responsible for third parties’ privacy policies or practices. This Policy does not apply to any third-party websites or to any data that you provide to third parties. You should read the privacy policy for each website that you visit.
9. Contact Us
If you have questions or concerns regarding this Policy, contact us at:
Address: 1151 E. Laraway Rd Suite 100 Joliet, IL 60433
Phone: 1.888.959.3789
Email: customer.service@napkins.com
